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$15 Surcharge for Panelization
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bwinter 2 years ago
I received a customer-service message yesterday, requiring an additional $15 for an order that I had just placed. <span class="colour" style="color:rgb(34, 34, 34)">_You need to pay additional for your order._</span> _1.There are too many small slots in your file , it will take too much time to get it finished during the routing process._ Following up with JLCPCB chat/support has not clarified the issue either.  But apparently the "slots" are the spaces in the 2X5 panelization (which was created in EASYEDA), and "if there are too many slots, we might also charge you a milling fee." **Can someone explain the issue here, and what I can do to prevent this in the future?**  The red-arrows below are what the JLCPCB support agent pointed out.  It's extremely frustrating to have this surcharge added after my order is placed, knowing that the entire order (including other boards) will also be put on-hold until I pay hidden costs. ![image2.png](//image.easyeda.com/pullimage/NaHZQuZPMGQB3IKkR1AZZxeum6hATEhNJGKPCEJ9.png) ![image.png](//image.easyeda.com/pullimage/ipggOiPAVxLSDAxj3e4LKuQKc0llxddAslCuL9nz.png)
Comments
JLCPCBsupport 2 years ago
Hello and thank you for writing to us here. A clarification about the extra charges maybe you want to read our explanation our extra charges detailed in this webpage : [https://support.jlcpcb.com/article/62-what-cases-will-be-charged-of-extra-cost](https://support.jlcpcb.com/article/62-what-cases-will-be-charged-of-extra-cost) it has been mentioned that the meeling fee of $15 will be applied when we detect many slots in your design. ![gjiofdjgdf8g7df84g5df5.png](//image.easyeda.com/pullimage/QbsyQ2BQYEYkfICztuEzJxVpswj8KzOF1YvQ2K5V.png) In order to avoid this next time please select the "panel by customer" option when you place your order and this way our engineers will understand that these slots are the panel separtion bars then there is no extra fees later. ![fdf49g84gn51u9k84h5fg4.png](//image.easyeda.com/pullimage/88Y3ZLNAouh7R6TRrqh1105CsRrcPmCFNDJPOrcw.png)
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bwinter 2 years ago
@jlcpcbsupport My board was submitted as "panel by customer."  Can I get this surcharge refunded? ![Screen Shot 2022-10-04 at 4.33.25 PM.png](//image.easyeda.com/pullimage/yvZvRE04spOuW4OaaJXbOZ6DARJjqx9fgipYYCZm.png)
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JLCPCBsupport 2 years ago
@bwinter could you please share your order number?
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