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Basic (In Stock) Assembly Component Not Included In PCB Assembly Order.
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Frendor 5 years ago

Basic (In Stock) Assembly Component Not Included In PCB Assembly Order.

According to JLCPCB/Parts there are thousands in stock. However, this component is not included in the assembly process.
I've emailed JLCPCB (Twice) over the last 2 weeks asking for assistance but have not received a reply.

Can this issue be fixed so I can continue with my order.

Thanks

Frendor.

tempsnip_3.jpg
tempsnip_2.jpg
tempsnip_4.jpg

Comments
JLCPCBsupport 5 years ago

Hi Frendor ,

So sorry for that you didin't receive our emails . We replied, but it didn't seem to be sent successfully to your email box. Now the support sends one new email to you , please check .

About this question : You need to comfirm this part LM358DR2G in the "Select Parts" step, only the confirmed parts can be assembled as below picture as shown .

image.png

Reply
Frendor 5 years ago

Hi,

About this question : You need to comfirm this part LM358DR2G in the "Select Parts" step, only the confirmed parts can be assembled as below picture as shown

That's the problem... it is not showing up in the "Selected Parts" step! Even though it's included in the BOM, It's in stock and it's a basic assembled part.
tempsnip_6.jpg
tempsnip_7.jpg
tempsnip_8.jpg

Frendor.

Reply
JLCPCBsupport 5 years ago

Hi Frendor ,

Maybe there is the problem with the file . Please send your file (gerber BOM , CPL ) to our support@jlcpcb.com .  The support will check .

Regards,
JLCPCB

Reply
Frendor 5 years ago

Hi,

You already have the files.

However, I've just re-sent them for the 3rd time.

Frendor

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