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Cancel SMT Assembly
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miguelwon 3 years ago
I have an ongoing order of PCB production followed by SMT Assembly. I found an error in my design and therefore wanted to cancel the order and have a refund of the SMT Assembly part that does not event stated. I have contacted the customer services and they told me that I can't have a partial refund nor cancel because it's a single order. Why is that when it's two different processes? A big cost of the  SMT Assembly will be components that will not be used.
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JLCPCBsupport 3 years ago
Hello ; Thank you for the time taken to write to us here. First let me apologize for what happened to your order. About canceling an order which is in production it is not possible since the order has entered the production cycle. About the related SMT Assembly canceling, unfortunately it is not a independent process because the first thing that we do when we receive an order is preparing the PCBs and in parallel them SMT parts will be reserved from the stocks and this is a kind of automated step because we are not manually handling our stocks, in this case once you confirm the order to be produced then you confirmed both the PCBs and the Parts that you will get from the stocks. We are counting on your understanding.
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