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Could you show if parts with zero stock have been re-ordered
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MikeDB 2 years ago
I had some prototypes made at JLCPCB and now want to produce a larger number or PCBs, but several parts are continually showing as zero stock.  It would be helpful to know if JLCPCB have reordered them and are waiting for them to arrive, or if there's no intention to restock and I have to go to another assembly house for PCB manufacture and loading.  Could you perhaps put another field showing how many are on order, and expected arrival date, as for instance RS or Mouser do ? One example is the C424649 connector, but it's about a dozen parts in all.   These parts are not hand-assembleable afterwards so must be loaded and soldered by machine.
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JLCPCBsupport 2 years ago
Hello ; This feature is not available now, kindly Email [henry@jlcpcb.com](mailto:henry@jlcpcb.com) if you need some details about parts and assembly <br> We are counting on your understanding.
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MikeDB 2 years ago
Well I emailed and got nowhere.  Seems the purchasing department doesn't even communicate with those in production. Anybody suggest an alternative assembly house at a reasonable quality and price ?
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JLCPCBsupport 2 years ago
@MikeDB Have you tried to contact the support team through [support@jlcpcb.com](mailto:support@jlcpcb.com)? please let me know the Email that you have used for this purpose and I will highlight this to our support team. We are working on some solutions for sourcing parts from external suppliers other then LCSC, this will certainly expand the parts availability. If you have regular orders and you use regular components then you can secure your stock through the "pre-order" feature by creating your own parts library stock.
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MikeDB 2 years ago
Yes I did.  I tried to order the pre-order feature but minimum quantity was 3000 pieces.  I'd have to spend about $125,000 to secure all the parts I need, but these would last many years. Please either allow orders from other suppliers, or accept components from the customer as at the moment it is pointless using your service as you never have all the parts.   At the moment even some resistors are out of stock.
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JLCPCBsupport 2 years ago
@MikeDB Components shortages is a worldwide issue but we are dealing with the situation with the best possible options, as I mentioned above, we are working on bringing access to external components suppliers other than LCSC and this will expand the availability chances. We are counting on your understanding.
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MikeDB 2 years ago
When will you have access to other component suppliers ? And will you support part-reels supplied by them, or will you still want whole reels ?
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dillon 2 years ago
@MikeDB How you send them to JLCPCB SMT house? We are testing the function to support Digikey and mouser parts  .
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MikeDB 2 years ago
Mouser will supply cut tape or for larger quantities they supply part reels (they call Mousereel).  Will you support either of these or do I have to pay for a whole reel from Mouser ?
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JLCPCBsupport 2 years ago
@MikeDB This new feature is still in the development stage full description will be shared as soon as we make it ready for users. We are counting on your understanding. Thank you.
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@MikeDB You can re-reel also 10 components if needed. No minimum.
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MikeDB 2 years ago
@mike.hoffs  I know.  It's more whether JLCPCB will accept a reel of just 10 components or if they will insist on full reels
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