Gerber file from EasyEDA doesn't get parsed properly on JLCPCB
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MyAlexro 3 months ago
Hi, I was trying to place an order for a pcb but the Gerber Viewer on JLCPCB didn't work and the dimensions textboxes are empty. I generated the Gerber directly from EasyEDA: Fabrication->PCB Fabrication File(Gerber)->Order at JLCPCB. But when the file finishes uploading, the dimension text boxes remain empty and if I click on the Gerber Viewer link it says "The new Gerber Viewer doesn't support files upload before July, please re-upload on our quote page to try the new version", but I uploaded it directly from EasyEDA. Also, if I go in the "Analysis Results" tab, it says "Unsupported Gerber files" and "Can not identify the board outline". How do I fix this issue? I already tried to set the board outlines again in the editor, by clicking Tools->Set Board Outline, but it didn't fix the issue. These are the links to the project: [https://easyeda.com/MyAlexro/arduboy](https://easyeda.com/MyAlexro/arduboy) [https://easyeda\.com/editor\#id=\|5b061bbf49a5443095f59906e575f561\|cb9367f7c85c42e4bba67093a70bb17a](https://easyeda.com/editor#id=%7C5b061bbf49a5443095f59906e575f561%7Ccb9367f7c85c42e4bba67093a70bb17a)
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Darius Lukas 3 months ago
I'm having the same issue. Not sure how to fix it, but I it seems to be happening regardless of what project I try to generate gerber files for (including example projects). OSHPARK was able to successfully parse the gerber files, so I'm not sure if this is a jlcpcb issue or and easyeda issue. I also tried renaming all of the gerber files to match the naming convention here: [https://support.jlcpcb.com/article/29-suggested-naming-patterns](https://support.jlcpcb.com/article/29-suggested-naming-patterns) to no avail. I have also tried both Firefox and Chrome on multiple computers.
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MyAlexro 3 months ago
@dariusjlukas that's really a shame. I've been working 2 weeks on this pcb, pleeease let me order it 😭
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Darius Lukas 3 months ago
@MyAlexro Yeh, same. Rather annoying when you finally finish routing a design and can't order it. Nice looking custom arduboy by the way.
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adamalfath 3 months ago
Ah I just posted my report too, didn't see this post. Yes I can confirm this problem, mine has issue too. Same to JLC, pcbway,gerblook
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MyAlexro 3 months ago
@dariusjlukas Thanks!
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MyAlexro 3 months ago
@adamalfath I tried uploading the Gerber to pcbway but the preview seems broken, although if I click on the layers tab it shows the pcb correctly, it must be a problem with the new EasyEDA version 6.4.5 then... Pretty disappointed in the fact that there hasn't been an official response too considering that I've created this post and contacted their support in their working hours, and this is a very big issue!
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MyAlexro 3 months ago
@MyAlexro actually, I think I may have "missed" their support working hours by 1 or 2 hours
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Darius Lukas 3 months ago
@MyAlexro I also got a glitched-looking render of the board when I uploaded to pcbway. I also downloaded Gerbv and had the same results: "broken" looking render but layers seem fine.
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DATASOUND 3 months ago
Same exact issue here. I spent so much time trying to get something to work. Even totally redid one job. I thought I had done something wrong.
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DATASOUND 3 months ago
Just uploaded my EasyEDA Gerber ZIP to PCBWAY and it looked fine.
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JLCPCBsupport 3 months ago
@MyAlexro Hello, We totally understand your engagements and plans, so we feel sorry when this kind of issues appear in our systems :( The problem source will be identified ASAP and the system will restore its full functionalities so no worries :) It will get back ok soon. Thank you for your understanding.
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JLCPCBsupport 3 months ago
@MyAlexro @DATASOUND  Hello again, the issue has been reported and fixed. Now it is all OK for you to complete the ordering step. ![uploaded.JPG](//image.easyeda.com/pullimage/0vCsbLsx6OunB7c6HxXAbaenRMblzPEcbHuif18P.jpeg) @MyAlexro Great design :) Thank you all for your understanding
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MyAlexro 3 months ago
@JLCPCBsupport thanks for the compliment and thanks for fixing the issue!
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Knowhow 2 months ago
So now I have the same issue, has been working yesterday and most of today, suddenly no gerber view when I enter "PCB fabrication file".... WHY ARE THERE SO MANNY PROBLEMS???? Mark
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Knowhow 2 months ago
So now I have the same issue, has been working yesterday and most of today, suddenly no gerber view when I enter "PCB fabrication file".... WHY ARE THERE SO MANNY PROBLEMS???? Mark
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JLCPCBsupport 2 months ago
@Knowhow Hello I checked the system and it works properly, maybe this is not the same issue, but I didn't faced any problem after testing the system. Could you please Clean the browser cache and reload the website and upload the GERBER file again? You have said : > WHY ARE THERE SO MANNY PROBLEMS Could you tell us what are the problems that you are facing ? Thank you for your understanding.
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Knowhow 2 months ago
I tried to use an online Gerber viewer and it looked okay, so I did take the chance to upload it and I have got information that it can and will be produced. So even I can not see it after upload it works.... That makes me feel there is some kind of buck in the viewer, I tried to clean browser cache and tried with both Chrome and Opera as browsers... none of them showed me the gerber in the JLCPBC ordering window. Unfortunately I can point on what was wrong... Out of four designs only one was malfunction on the gerber view.... Thanks for trying to help.
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JLCPCBsupport 2 months ago
@Knowhow Probably it is a bad GERBER generated by the design tool, if you are using EasyEDA as a design tool then please try to Generate the GERBER with an older version and check again. Don't worry about the production process even if the GERBER doesn't appear in our ordering page it will be well produced as long as you have checked the GERBER files, and even if there is any thing suspicious then you will be notified by Email from our engineers.
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Knowhow 2 months ago
Thanks a lot.
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