We usually have good results with JLCPCB, with some exceptions, but this time I'm having a really hard time with the QA department of JLCPCB on our most recent order. The PCBs were manufactured exactly as we ordered them. I used the Panel by JLCPCB with a 3X x 2Y panel, with edge rails. The stencil was ordered with the panel, but the panel I received is rotated 90* from the correct orientation of the panel. Anyone who has used pick and place equipment knows that the edge rails are for riding in the rails of the machine, so the pneumatic latches have empty board to grab on to. Here's two pictures, one of the board laying on the stencil with the stencil inserted in to the machine (its a 520x420 framed stencil) and a second picture, showing the board in the rails of the machine using the orientation from the stencil (obviously not going to work).   I have an email chain going with JLCPCB support right now, but they seem to think that issue is with my design? I don't play a part in designing the stencil, it was ordered with the panel, so I take no part in designing the stencil. I've asked for a replacement, but the QA department says they can't. I'm willing to pay for a new stencil, but they are not giving that as an option either.