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Bad user experience on PCB order
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tiger54 3 years ago
Hi, after a while, I ordered again 2 boards for a personal project: Y21-2253036A and Y20-2253036. It is a simple led board with size 30mm x 50mm. Since it is small I tried to panelize it to reach a size of 90x100 (3x2). **Experience 1:** At this point, easyeda report it as 107mm instead of 100mm. So I removed the second row. Now it is 57mm height (why 7mm more?) **Experience 2:** Once ordered I got the message from support that the board is only 50mm and that a v-cut is not possible. \- Why can't you detect it during the order process? Or directly in EasyEda? \- Why 50mm when it was reported 57mm in EasyEda? **Experience 3:** I added a 10mm border on each side. Now it was 70mm (77mm for EasyEda) - Failed again! It is less than 70mm now for the support! I decided to add 15mm to the border, to reach 80mm (87mm for EasyEda). **Experience 4:** Now the board is 90x80mm and was able to submit it. But unfortunately the price is not for a panelized panel. They ask some more money (for each submitted board - +0.50$ paypal fee for each payment!). I don't want cry for the price... As it is really low. But on the last order: \- I was able to make a single order for the boards and for the components\. This is not possible anymore\. \- I was able to order a 2x2 panelized board 50mmx50mm without extra charges\. Now, you accept a panelized board (it is still less than 100x100mm) and aks more money once it was submitted? It doesn't give a good user experience and is dishonest as you can detect it on EasyEda (but EasyEda reports 5$, not 11$)! Hope you can solve it, as with this trick (increase the price once paid) will let choose other services one day. Best regards, Tiger54
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