Just placed an order for some boards, and received a message back from JLC that the bottom solder mask layer was not present.
Inspected my gerber files, and there is a bottom solder mask file present, but no matter what software I use the bottom solder mask does not show up. In fact it crashes GerbView software when I try to add the layer, top solder mask works just fine. Here's a screenshot of the board in JLC's preview window.

Any ideas on why this is happening? Need to get these boards ordered asap, but I'm not sure how to respond to the JLC representative.
The bottom layer is a copper plane with a couple of vias down to it. The JLC rep is giving me two options:
"If it
is normal, there will be two cases that we deal with the order: 1) to cover it
all with tin 2) to cover it all with solder mask.
No copper exposed is available. Then how to do with your order?
Situation 1 or 2???"
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