My order was in the status of "in production" for more than a month. It turned out that the manufacturer wrote me letters by e-mail. For some reason, I did not watch my mail.
Therefore, the order dialog must be made in the order window. E-mail should not be used here.
Through this dialogue I can ask questions, make changes, learn the status of the order, etc.
Brand new interactions and interfaces. 
Easy to use and quick to get started. 
