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viniciusmay 4 months ago
Good morning how are you? I have a serious problem. When I make a connection between some PADs, the Ratlines insist the connection was not made! (as in the picture below). I already created another scheme and the error remained! Also note that if you save and reload a page, the Ratlines will already be disabled (which is correct since the links in those points have already been made); however, when making the other link among other components, these Ratlines reappear! I have to deliver a project tomorrow! Please help me! ![Deepin Screenshot_selecionar área_20180522075641.png](//image.easyeda.com/pullimage/NLEovfW8B3FZ9d4pyndCNX1CRTHYToskRyK71v1P.png)
viniciusmay 2018-05-22 22:15:53
The following image --> Linked the new trace, save and refresh the page! There are no Ratlines in R2 (which is correct !!!) However, if I change this trail, the problem comes back! ![Deepin Screenshot_selecionar área_20180522081104.png](//image.easyeda.com/pullimage/bHEwOYxWfPn2UPtXuyscUqBiUhP2vBnmFEayGdUo.png)
andyfierman 2018-05-22 22:46:27
@viniciusmay, For help on this, is this a project you can share publically or privately with support?
viniciusmay 2018-05-22 22:49:03
Hi! This project is privately =/
andyfierman 2018-05-22 23:43:35
If it's private, only you can see it so no-one else can help investigate the issue. Please see sharing in the Tutorial.
viniciusmay 2018-05-23 00:20:47
It's a bug!!!!!
andyfierman 2018-05-23 01:17:49
"I have to deliver a project tomorrow! Please help me!" We are trying to help you but if this is a bug then we need more information from you to help diagnose the problem. It is possible that this is something that is happening due to a specific set of circumstances arising out of your design as opposed to something that affects all our users. If you need to keep this project private then there are two ways to give Support sight of it. 1) Add Support at EasyEDA as a team member to your project or; 2) Download the whole project and email it to Support with a note referring to this thread.
andyfierman 2018-05-23 01:20:29
In the meantime, it may help you read through and carefully go through the checklists in (4) and (6) in: [https://easyeda\.com/andyfierman/Welcome\_to\_EasyEDA\-31e1288f882e49e582699b8eb7fe9b1f](https://easyeda.com/andyfierman/Welcome_to_EasyEDA-31e1288f882e49e582699b8eb7fe9b1f)
UserSupport 2018-05-23 10:10:36
Hi If you close the PCB and open it again, the ratline whether if will disappear?
UserSupport 2018-05-23 11:45:26
Issue confirmed, we will fix this. when you reopen this PCB it will disappear. thank you.
viniciusmay 2018-05-23 23:57:08
"If you close the PCB and open it again, the ratline whether if will disappear?" Yes, it's true! I will test again, now! Thanks -=)
viniciusmay 2018-05-24 03:52:40
The error continues! Look at this attached photo. There is  Ratlines  where there are no components! = / ![Deepin Screenshot_selecionar área_20180523135049.png](//image.easyeda.com/pullimage/buS4Cx4WbhXorn8j7LU7FVo4pQhLZCbMNh7BfZZ7.png)
viniciusmay 2018-05-24 03:57:05
Managers: can you verify my project? The project name is "Legacy" This project have the same error/BUG Thanks!
viniciusmay 2018-05-24 04:03:07
After update / refresh the page, the "floating ratline", in left, has been hidden! It's very strange! The bug happens only to me?![Deepin Screenshot_selecionar área_20180523135949.png](//image.easyeda.com/pullimage/OcJdSuXdw83UX7RUjAjWH61q98vu6Mw9FZNMNShu.png)
viniciusmay 2018-05-24 04:29:25
I figured out what's going on! It seems to be a "buffer" problem or something related to program memory. See in the picture below that the software blames error (cross between tracks), where there is no clue! However, there was a trail there just seconds before! I believe it's now easier for you to fix this problem =)![Deepin Screenshot_selecionar área_20180523142437.png](//image.easyeda.com/pullimage/SZ6RhlWpP8LPKQCmjZmQAUTmqYnvG57smWC6NLww.png)
Guest 2018-05-24 04:47:21
@viniciusmay, Your only public project is this one: [https://easyeda\.com/viniciusmay/transient\_simulator\_puc](https://easyeda.com/viniciusmay/transient_simulator_puc). Your "Legacy" project are private so only you can see it. If you can share this project then please see: [https://docs.easyeda.com/en/Share/Share-to-Public/index.html](https://docs.easyeda.com/en/Share/Share-to-Public/index.html) As pointed out to you earlier, if you need to keep this project private then there are two ways to give Support sight of it. 1) Add Support at EasyEDA as a team member to your project; [https://docs.easyeda.com/en/Share/Add-Member/index.html](https://docs.easyeda.com/en/Share/Add-Member/index.html) 2) Right-click on the Project and select Download Project: ![image.png](//image.easyeda.com/pullimage/6l6fMjpcDEbCoZ7Pz7C4zBKolAqe1dJErDabht7G.png) then email it to Support with a note referring to this thread.
andyfierman 2018-05-24 04:54:18
@viniciusmay, Sorry: wrong login. That last post was from me. :)
UserSupport 2018-05-24 09:31:01
@viniciusmay We can repeat this issue, we will fix it at next release, please wait a while. thanks
viniciusmay 2018-05-26 00:13:53
So this time the coupper plan hid itself after the update page and did not sign the GND label (when it was visible)! What happens? I'll send the project to you via email, so you can analyze, okay?
UserSupport 2018-05-26 10:19:53
@viniciusmay at v5.5.9, we fixed the ratline issue. I can't repeat the did not sign the GND label issue. please right-click the project and download and sent to me : [email protected]
_oeneo_ jw 2018-05-26 10:45:28
I sended in last hours ago! But i resends now! Tnaks! my e-mail is: [email protected]
_oeneo_ jw 2018-05-26 10:46:23
Sorry. bad loggin ! (I creat a new account too)
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