Unable to Download Project Backups
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jeff.truck 7 months ago
I have attemped to create project backups two (2) times.  On both occassions I would receive notification the next day that backup completed and a link to the zip file is provided.  However when I click the link to download the zip file to my computer, a blank window appears and no download session follows.
Comments
andyfierman 7 months ago
Have you checked your default download folder?
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jeff.truck 7 months ago
Yes - no zip files there from EasyEDA.
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UserSupport 7 months ago
@jeff.truck please try download at browser, that seems client bug ![image.png](//image.easyeda.com/pullimage/7He5V4LLEbI1XCuvlkHNjLp6iCsGp9P3dVcC0qrh.png)
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Henrik Larsen 4 months ago
Hi, Any news on this. I have the same problem, now 2 months after... It seems the download page just hangs without starting download. My download folder dont have any backup files and I have tried activating the download from both client and browser. Regards.
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UserSupport 4 months ago
@maximumiq It works good at my side, you after Apply, you can close the page and waiting the system messege.
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Henrik Larsen 4 months ago
Hi, I click the link for the backup file in the message, and gets a completely blank page - in both client and browser. No buttons or anything. I also wait for 10 minutes with blank page, but still blank page and no downloads.
Reply
Henrik Larsen 4 months ago
Copy of page: ![image.png](//image.easyeda.com/pullimage/5MboCezCgVddbEE7ahxfJ6wYU1Rw9yh33UnrLVHr.png)
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