Start by telling us if you're using the web or the Desktop Client and if so what you usage mode setting are. Screenshot of the error?

Where does it tell me that I am using the Desktop Client?  I don't see that anywhere.  At the very top it says "Projects offline mode".  Do I need to change that to something else?  And if so, how?  How do I include a screenshot of what I am seeing on this forum?  Sorry but I am not experienced with using forum structures and am generally very inept with computers.  Thanks for the help.

You can find out about the Desktop Client (which from your comment about "Projects offline mode" is what you are using so you must have downloaded and installed it at some point...) here: [https://docs.easyeda.com/en/FAQ/Client/index.html](https://docs.easyeda.com/en/FAQ/Client/index.html)<br> <br> "How do I include a screenshot of what I am seeing on this forum?" The simplest way (although you will end up with a big image which may have what you are trying to show dwarfed by its surroundings) is to press the "Print Screen" key to grab a snapshot of your computer screen and then click on your Forum post and do CTRL+V to paste it straight into the Forum post. A much better option is to install a copy the excellent and free [Greenshot](https://getgreenshot.org/) and let that take over the usage of the "Print Screen" key. Then you can grab the area that you want to show, do "Copy to Clipboard" and then click on your Forum post and do CTRL+V to paste it straight into the Forum post. <br> <br>

Thanks for your continuing help.  This is what I get when I try to start a new project: The link you sent said in Project Offline Mode "Project save at local".  I'm not understanding how.

Check that you have set up the location of the **Data Storage Directory** or select "Reset to default directory".

Okay I checked that out and clicked "Reset to default directory".  Here is a screenshot of the new error I get:  Notice that it is showing it to be in E drive.  It doesn't let me change that.  And yet if I click on "More Details" it brings up an explanation with this picture:  Which clearly shows it to be in D drive. I would really like it to default to C drive.  Is that possible?

What happens when you click the **Browse** button?

I get two files that were made from a flash drive several years ago.

Open your file Manager (Explorer in Windows). Navigate to your Documents folder (on your C drive). If there is not already a folder there called easyeda, create one. Then click the **Browse** button in the EasyEDA Data directory tool and navigate to the Documents\easyeda folder. Click **Apply**.

Okay did that.  Now it shows that it is going to that file and asks to relaunch.  Click that and try again and get a new error: 

@UserSupport, I have run out of ideas about this at the moment. Can you help? @NeilN, Is there any particular reason that you decided to use the Desktop Client instead of the web-based version? The web based version "just works". :)

Thanks for all your help and patience Andy.  I too have given up.  However, I have no reason to prefer Desktop client over web-based.  I just wanted something that "just works".  Had you told me to just switch to that it may have saved you from trying to get through to my pea brain.

So are you using the web based version now? If not, just go to: [https://easyeda.com/editor](https://easyeda.com/editor)<br> <br> It works best in Chrome browser or Firefox.

@NeilN Hi please try to uninstall and re-install again